COVID-19 Update

We are committed to honoring your loved one by providing ways for families to gather, plan, and arrange in-person and online. With COVID numbers climbing in Texas, on July 2nd Governor Abbott issued an executive order requiring face masks be worn when entering all businesses. 

Safety for the families attending funeral services and our staff continues to be our top priority. It is very important to us to provide a space for families to properly say goodbye and not be isolated. During the pandemic we have seen how special it is to a family when they can continue having the support of family members and friends surrounding them at a time of loss. We want to encourage families to plan services that allow people to participate virtually. Here are some safe suggestions:

– ARRANGEMENTS & PRE-PLANNING CONSULTATIONS can be made in-person, via video (Zoom or Facetime), by phone, online, or a combination of all these options. A funeral preference study in June revealed 46% of consumers want to handle arrangements virtually. We want multiple family members to be able to participate from an environment that is safe for them and eliminates geographic barriers.

– A VIRTUAL VISITATION can extend a gathering to anyone, in anyplace. Families can publicly or privately invite people to join a visitation service via Zoom and share memories or offer condolences.

– SERVICES AT A HARRELL CHAPEL will continue to accommodate gatherings of 100 people in the Austin and Kyle Chapel, and 50 people in the Dripping Springs Chapel. SERVICES AT CHURCHES/GRAVESIDES may be limited based on the guidelines of each facility. People attending should practice social distancing while gathered. All services can be live-streamed via Facebook and published on the obituary so everyone can join.

– We encourage FRIENDS TO SUPPORT FAMILIES by attending virtual services, submitting a virtual “Hug from Home” note, using the Obituary page to share memories and photographs, or supporting a family via the donation tool.

– An Employee will open the door to minimize anyone touching surfaces and wear gloves and a mask as they assist you. Surfaces are sanitized and cleaned before/after all services. A designated area is reserved for at-risk guests to sit. A virtual experience for those unable to attend is provided at the family’s requests.

– Masks are required for everyone and will not be provided. Social distancing is expected. Please avoid shaking hands or physical contact with members of the family or guests. Sanitize your hands before entering. Do not attend services if you are feeling ill, have been around anybody that has been sick, or have been in contact with anyone who has COVID-19 or is suspected to have within the last 14 days.

We thank you for placing your trust in our team. Please contact us at any time if you have a question or need more information.

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