At Harrell Funeral Home, we want to continue to serve our neighbors by abiding by the advice of medical professionals to help slow the spread of the COVID-19 disease. We are prioritizing the health of the wider community, our families, staff, and especially the vulnerable, by exercising caution.
At this time, Harrell Funeral Home is adapting service offerings in cooperation with our city officials, the Center for Disease Control (CDC), and the President. As of March 17th:
- Travis County is restricting gatherings of ten or more in restaurants/bars;
- CDC Recommends that no events take place with more than 50 people for the next eight weeks;
- President advises people avoid gatherings of more than ten people.
How we are Serving Customers:
Based on these recommendations, Harrell Funeral Home is continuing to offer burial and cremation services. We will begin limiting public gatherings to small graveside services and personal goodbye viewings to include up to ten family members. We are encouraging families to hold public memorial services as soon as the gathering restrictions are lifted in order for people to have the opportunity to say goodbye, show support, and grieve properly. We are offering families new ways to plan, celebrate, and grieve:
- Face-to-Face online arrangement planning via Zoom technology
- Completion of forms online including signatures and payment
- Secure Digital Identification process of loved one
- Free Tribute video available for each family to provide a personal backdrop to your loved-one’s obituary page
- Live streaming of service where available
- Aftercare Director to help you make all the necessary calls for notifications, closing accounts, claiming benefits, changing beneficiaries, and protecting your estate. We can accomplish almost every non-legal task over the phone in a matter of a couple of hours without you having to leave your home.
Click here to download a PDF about our Full Circle Aftercare.
- Online Grief Platform with 30+ free courses created by grief and loss experts and 24/7 message-based grief coaching and support.
How we are Helping Guests Connect with Families:
In the meantime, each family we serve deserves for their loved-one to be honored and to feel loved and surrounded by the support of friends and family members. We will begin offering families new ways to connect and celebrate virtually together. We encourage guests to reach out to families and let them know you are thinking of them. Please consider:
- Viewing the Tribute Video a family posts of personal photographs and videos.
- Leaving a message on the Tribute messages platform located on the obituary page of our website. Show the family you care by sending heartening messages, recognizing the importance of their loved-one’s life, sharing personal stories, and imparting encouraging words.
How we are Keeping our Facilities a Safe Place:
We are using cleaning and disinfecting protocols to clean our facilities before and after each personal goodbye viewing with particular attention paid to high touch items like knobs, faucets, chairs, and other communal areas. In addition, we are requiring all staff members to use proper and frequent hand washing. Employees who exhibit cold/flu-like symptoms are instructed to stay home from work.
We require any visitor who is experiencing any cold or flu-like symptoms including fever, cough and shortness of breath or have been in contact with or have recently traveled to any of the affected countries refrain from visiting the funeral home at this time. In an effort to minimize direct contact, we ask if you do visit our facility that you avoid shaking hands or physical contact. If attending a personal goodbye service, direct eye contact, loving words, and a warm smile can be as meaningful to the families as a traditional handshake or hug, especially during these difficult times.
If you have any questions, please feel free to contact our management team through firstname.lastname@example.org. Our motto at Harrell Funeral Home is “Where Love Lives On.” We truly believe in these uncertain times, our home is a place where love can be found instead of fear. We are grateful to have the opportunity to love and serve your family and long to share hope with you through our actions and words.